911 Communications and Operations
The 911 Communications and Operations curriculum is designed to provide new students, as well as current practitioners, with knowledge and skills in the areas necessary for entrance or advancement within emergency communications.
Emphasis is placed on the development of concepts and theories of public safety communication systems, basic office software skills, technical writing, business math and statistics, cybersecurity fundamentals, public and interpersonal relations, understand local government finance systems, basics of GIS, personnel management and supervision, project coordination, time management, and organizational skills, grant writing, introduction to computers and networks, mental health awareness, and adaptation to technology within emergency communication organizations.
Employment opportunities exist in a variety of areas, including: local government emergency communication organizations, county sheriff's departments, 911 emergency dispatch organizations, law enforcement, fire and EMS agencies, private communication centers, and emergency management.
A criminal background check may be required as a condition of employment in the 911 Emergency Communication field.
The 911 Communications and Operations curriculum is designed to provide new students, as well as current practitioners, with knowledge and skills in the areas necessary for entrance or advancement within emergency communications.
Emphasis is placed on the development of concepts and theories of public safety communication systems, basic office software skills, technical writing, business math and statistics, cybersecurity fundamentals, public and interpersonal relations, understand local government finance systems, basics of GIS, personnel management and supervision, project coordination, time management, and organizational skills, grant writing, introduction to computers and networks, mental health awareness, and adaptation to technology within emergency communication organizations.
Employment opportunities exist in a variety of areas, including: local government emergency communication organizations, county sheriff's departments, 911 emergency dispatch organizations, law enforcement, fire and EMS agencies, private communication centers, and emergency management.
A criminal background check may be required as a condition of employment in the 911 Emergency Communication field.
Potential Careers
911 Communications and Operations will lead to a rewarding career and a vital part of supporting the local community and public service agencies. The telecommunications field will need to attract an estimated 3,900 additional operators on top of the normal pace of hiring in 2023 to meet the demand for labor, according to the Bureau of Labor Statistics.
Work Areas
Graduates of the 911 Communication and Operations Program will qualify for employment, cross-training and advancement in the public safety telecommunications field with a variety of employers, including local government emergency communications centers, county sheriffs’ offices, local law enforcement, fire and EMS agencies, emergency management, and related emergency dispatch operations.
Regional and National data indicate a shortage of at least 30%, where prior to COVID there was a long standing vacancy rate of 15 – 20%. This program is expected to help bridge the skills gap of 911 and Emergency dispatchers with an annual estimated salary of $46,670. (Bureau of Labor Statistics)
$40,000
$60,000