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MTCC Distance Learning Student Complaint Process

For In-State Students

All opportunities for resolution with the appropriate persons at MTCC must be exhausted, before filing a complaint with the North Carolina Office of Post -Secondary Education, the individual may file a complaint with the following office:

North Carolina Office of Post-Secondary Education Complaints
c/o Student Complaints
910 Raleigh Road, Chapel Hill, NC 27515-2688
Email:  [email protected]
Website: https://studentcomplaints.northcarolina.edu/

Student Complaint Form: https://studentcomplaints.northcarolina.edu/form to submit the complaint electronically

For Out-of-State Students

The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies.

Alabama

Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
Telephone: (334) 242-1998
Fax: (334) 242-0268
Alabama Complaints

Alaska

Alaska Commission on Post-Secondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Telephone: (907) 465-2962
Fax: (907) 465-5316
Alaska Complaints

Arizona

Arizona State Board for Private Post-Secondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
Telephone: (602) 542-5709
Fax: (602) 542-1253
Arizona Complaints

 

Arkansas

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Avenue
Little Rock, AR 72201
Telephone: (501) 371-2000
Email: [email protected]
Arkansas Complaints (See Appendix J)

 

California

California Bureau of Private Post-Secondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
Telephone: (916) 431-6959
Fax: (916) 263-1895
California Complaints

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Telephone: (303) 866-2723
Fax: (303) 866-4266
Colorado Complaints

Connecticut

Office of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Telephone: (860) 947-1801
Email: [email protected]
Connecticut Complaints

Delaware

Delaware Department of Education
Delaware Higher Education Office
John G. Townsend Building
401 Federal Street
Dover, DE 19901
Telephone: (302) 735-4000
Fax: (302) 739-4654
Delaware Complaints

District of Columbia

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002
Telephone: (202) 442-4343
Alternative Telephone: (202) 442-4465
District of Columbia Complaints

Florida

Florida Commission on Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Telephone: (850) 245-0505
Fax: (850) 245-9667
Florida Complaints

 

Georgia

Georgia Nonpublic Post-Secondary Education Commission
2082 East Exchange Place #220
Tucker, GA 30084-5334
Telephone: (770) 414-3300
Fax: (770) 414-3309
Georgia Complaints

Hawaii

Hawaii State Board of Education
P.O. Box 2360
Honolulu, HI 96804
Telephone: (808) 933-0910
Fax: (808) 933-8845
Hawaii Complaints

Alabama

Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
Telephone: (334) 242-1998
Fax: (334) 242-0268
Alabama Complaints

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
P.O. Box 83720
Boise, ID 83720-0037
Telephone: (208) 334-2270
Fax: (208) 334-2632
Email: [email protected]
Idaho Complaints

Illinois

Associate Director for Diversity and Outreach
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
Telephone: (217) 782-2551
Fax: (217) 782-8548
Illinois Complaints

 

Indiana

Academic Programs Manager
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, IN 46204-1984
Telephone: (317) 232-1320
Fax: (317) 233-4219
Indiana Complaints

Iowa

Iowa College Student Aid Commission
430 East Grand Avenue, FL 3
Des Moines, IA 50309
Telephone: (515) 725-3400
Fax: (515) 725-3401
Iowa Complaints

Kansas

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Telephone: (785) 296-4917
Fax: (785) 296-7052
Kansas Complaints

 

Kentucky

CPE Consumer Complaint
Council on Post-Secondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Telephone: (502) 573-1555
Fax: (502) 573-1535
Kentucky Complaints

Louisiana

SARA Student Complaints
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Telephone: (225) 342-4253
Fax: (225) 342-9318
Louisiana Complaints

Maine

SARA Complaints
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Telephone: (207) 624-6600
Fax: (207) 624-6700
Maine Complaints

Maryland

Consumer Protection Division
Office of Attorney General
200 Saint Paul Place
Baltimore, MD 21202
Telephone: (410) 260-4500
Fax: (800) 974-0203
Maryland Complaints

Massachusetts

Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Telephone: (617) 994-6950
Fax: (617) 727-0955
Massachusetts Complaints

Michigan

State of Michigan
Department of Licensing and Regulatory Affairs
Corporations, Securities, & Commercial Licensing Bureau Administrative Services Section-Complaint Intake
P.O. Box 30018
Lansing, MI 48909
Telephone: (517) 373-1820
Fax: (517) 373-2129
Michigan Complaints

 

Minnesota

Institutional Registration & Licensing
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Telephone: (651) 642-0567
Fax: (651) 642-0675
Minnesota Complaints

Mississippi

Mississippi Commission on College Accreditation
Student Complaints
3825 Ridgewood Road
Jackson, MS 39211-6453
Telephone: (601) 432-6372
Fax: (601) 432-6225
Mississippi Complaints

Missouri

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Telephone: (573) 526-1577
Fax: (573) 751-6635
Missouri Complaints (See Complaint Resolution Policy PDF)

 

Montana

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Telephone: (406) 444-6570
Email: [email protected]
Montana Complaints

 

Nebraska

Nebraska’s Coordinating Commission for Post-Secondary Education
ATTN: Complaints
P.O. Box 95005
Lincoln, NE 68509-5005
Telephone: (402) 471-2847
Fax: (402) 471-2886
Nebraska Complaints

Nevada

Vice-Chancellor for Academic and Student Affairs
SARA Portal Agency
Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
Telephone: (702) 486-7330
Fax: (702) 486-7340
Nevada Complaints

New Hampshire

New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
Telephone: (603) 271-3494
Email: patricia.moquin
@pec.state.nh.us

New Hampshire Complaints

New Jersey

Secretary of Higher Education
New Jersey Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
Telephone: (609) 588-3266
Email: [email protected]
New Jersey Complaints

New Mexico

New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM, 87505-2100
Telephone: (505) 476-8400
Fax: (505) 476-8453
New Mexico Complaints

New York

New York State Education Department, Office of Higher Education
New Your Office of College and University Evaluation
EBA Room 960
Albany, NY 12234
Telephone: (518) 474-2593
Fax: (518) 486-2779
New York Complaints

North Carolina

North Carolina Post-Secondary Education Complaints
C/O Student Complaints
University of North Carolina System Office
910 Raleigh Road
Chapel Hill, North Carolina 27515-2688
Telephone: (919) 962-4550
Email: [email protected]
North Carolina Complaints

 

Ohio

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Telephone: (614) 466-2752
Fax: (614) 466-2219
Ohio Complaints

North Dakota

Vice-Chancellor of Academic and Student Affairs
North Dakota University System
600 East Boulevard Avenue
Bismarck, ND 58505-0230
Telephone: (701) 328-3180
Fax: (701) 328-1255
North Dakota Complaints

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Telephone: (405) 225-9100
Email: [email protected]
Oklahoma Complaints

 

Oregon

Higher Education Coordinating Commission
ATTN: Complaints – SARA
775 Court Street NE
Salem, OR 97301
Telephone: (503) 947-5600
Fax: (503) 378-5156
Oregon Complaints

Pennsylvania

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126
Telephone: (717) 783-6137
Fax: (717) 783-6139
Pennsylvania Complaints

Puerto Rico

Puerto Rick Council on Education (Consejo de Educacion de Puerto Rico)
P.O. Box 19900
San Juan, PR 00910-1900
Telephone: (787) 641-7100
Fax: (787) 641-2573
Puerto Rico Complaints

Rhode Island

Office of Post-Secondary Commissioner
560 Jefferson Blvd.
Warwick, RI 02886-1304
Telephone: (401) 456-6008
Email: [email protected]
Rhode Island Complaints

South Carolina

South Carolina Commission on Higher Education
Academic Affairs
1122 Lady Street, Suite 300
Columbia, SC 29201
Telephone: (803) 737-2260
Fax: (803) 737-2297
Email: [email protected]
South Carolina Complaints

South Dakota

South Dakota Board of Regents
306 East Capitol Avenue
Pierre, SD 57501
Telephone: (605) 773-3455
Fax: (803) 737-2297
Email: [email protected]
South Dakota Complaints

Tennessee

DPSA Complaints
Tennessee Higher Education Commission
Parkway Towers, Suite 1900
Nashville, TN 37243-0830
Telephone: (615) 741-3605
Fax: (615)741-6230
Tennessee Complaints

Texas

Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, TX 78711-2788
Telephone: (512) 427-6101
Contact Form
Texas Complaints

Utah

Utah System of Higher Education
Board of Regents Building
The Gateway
600 South 400 West
Salt Lake City, UT 84101
Telephone: (801) 530-6601
Fax: (801) 530-6001
Utah Complaints

Vermont

Post-Secondary Approvals
Vermont Agency of Education
219 North Main Street, Suite 402
Barre, VT 05641
Telephone: (802) 828-3135
Email: [email protected]
Vermont Complaints

Washington

Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Telephone: (360) 753-7869
Email: [email protected] 
Washington Complaints

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301
Telephone: (304) 558-4016
Email: [email protected]
West Virginia Complaints

Wisconsin

University of Wisconsin System
Academic Programs and Educational Innovation
1612 Van Hise Hall
1220 Linden Dr.
Madison, WI 53706
Telephone: (608) 266-1996
Fax: (608) 264-8477
Wisconsin Complaints

Wyoming

Wyoming Community College Commission
2300 Capital Ave, 5th Floor, Suite B
Cheyenne, WY 82002
Telephone: (307) 777-5712
Email: [email protected]
Wyoming Complaints